After-Sales Service
Order Cancellation
- Order can be cancelled whenever before we shippied out .
Order Didn't Arrive
- If the packge takes over 3 months in transit (4-5 months Brazil & Mexico&Chile ）and still didn't arrive or lost ，we can offer full refund.
- If the delivery fails due to the recipient's fault (Wrong shipping address/Rejection etc ), we will not offer any compensation.
Product defective
- About pillowcase size: Since the fabric will shrink 3-5cm after high-temperature printing, it is normal if you find that the pillowcase is shorter than the original length (within 5cm) after receiving it. Please carefully consider the size you need to choose before placing an order. If you find that the length is more than 5cm shorter than the original size, please contact us and provide us with the actual measurement photos, and we will reissue it for you free of charge.
- About pillowcase printing: If you find that the printed pattern of the pillowcase you received does not match the pattern you ordered/customized, or there are obvious defects on the pattern, please take a photo of the actual product and send it to us, and we will reissue it for you.
- About costume：The fabric of the cosplay costume is much more complex than ordinary clothing ，usually there are many prints on the fabric ，therefore they are not as durable as normal clothing.
- Due to the long distance transportation, the clothes may be wrinkled and uneven during delivery. After you receive it, you can ask customer service for a [washing guide] for ironing treatment. Clothes will soon be restored to flat.
- When you receive the package, please check If you receive your order completely. If there is missing or damaged, please send us a mail to service@adorehomestudios.com(or:klantig1987@outlook.com) with your order number and issue and the team will take care of it as soon as possible.
- (The customer must email us within 7 days after the package delivered successfully.)